SunPack Return Policy:
If you are not satisfied with
your purchase from SunPack, we ask you to please contact us within 7 days of
delivery to make arrangements for a refund, account credit, exchange, or
As an extended courtesy to our
customers, we will accept returns of most merchandise purchased from SunPack
within 30 days of delivery.
Refunds beyond 30 days are not
accepted. If you item involves a Manufacturer Warranty Issue, please contact us directly.
Please examine your order as
soon as you receive it, if your merchandise is damaged or defective, or there
are items that you did not order, or you received the wrong items, please contact us immediately to make arrangements.
are returning an item for any reason other than damage or defect a 15% per item
restocking fee will be assessed and deducted from your refund. To qualify for return, items must be unopened, in original
manufacturer packaging and in re-saleable condition.
Please contact us to receive required pre-approval for your return and
a return merchandise authorization (RAM) number. Returns received without
an RMA number will be assessed a 20% restocking fee, which will be deducted
from your refund.
Shipping charges are
If the item is determined to
be defective, we will refund your standard shipping fee and no
restocking fee will be assessed.
Defects caused by misuse to the
item or improper operation are not covered under this policy.